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Pandemic Telehealth Experience: Patients

Dear Patient,

It has been more than a year since the COVID-19 pandemic struck and many interactions between providers and patients moved to computer screens and telephones. This survey seeks to capture patients’ opinions about telehealth (i.e., having healthcare visits with your provider via video or phone) and explore how it can be improved in the future.

The survey should take only 5-10 minutes to complete.  We appreciate your participation. Results will be posted on Massachusetts Health Quality Partners’ (MHQP) website at
1. In the last 12 months did you have a telehealth visit (i.e., a healthcare visit by phone or video)?
2. With whom have you had a telehealth visit? (Check all that apply.)
2. How would you rate your overall satisfaction with telehealth?
2. How important is it to you that telehealth visits (video and telephone visits) remain an option for how you can connect with your healthcare provider(s) in the future?
2. Do you have a primary care physician?
3. What is your age?